Rhode Island Eye Institute - Providence Office | Top 5 Trends from 625 Reviews

About Rhode Island Eye Institute - Providence Office

Rhode Island Eye Institute is a reputable provider of LASIK eye surgery and other eye care services in Rhode Island and Southern Massachusetts. Their team of certified, quality doctors are specifically trained to perform LASIK surgery and other cosmetic eye treatments. They offer a comprehensive range of eye care services, including cataract surgery, glaucoma care, pediatric eye care, and retina care.

Rhode Island Eye Institute takes a personalized approach to each patient's care, with doctors who are dedicated to answering their patients' questions and meeting their specific needs. They have specialists in all aspects of eye care, from comprehensive eye exams to sophisticated laser surgery. Their optical department carries a wide selection of frames, sunglasses, and sport goggles, as well as many other optical accessories.

Rhode Island Eye Institute has four convenient locations in Providence, East Providence, South Kingstown, and Fall River. Each location is staffed with highly qualified doctors and friendly support staff who are committed to providing the highest level of comprehensive, state-of-the-art eye care to patients.

Rhode Island Eye Institute has earned a reputation for excellence in eye care, with a team of award-winning surgeons and optometrists who are recognized for their expertise and dedication to patient care. Their commitment to providing personalized care, using the latest technology and techniques, has made them a trusted provider of LASIK eye surgery and other eye care services in the region.

If you are considering LASIK eye surgery or other eye care services, Rhode Island Eye Institute is an excellent choice. Their team of experienced doctors and support staff are dedicated to providing personalized care, using the latest technology and techniques to help patients achieve optimal vision and eye health. With four convenient locations, they are well-positioned to serve patients throughout Rhode Island and Southern Massachusetts.

Patients are talking about:

The clinical team, including the surgeons, at Rhode Island Eye Institute are praised for their high-quality care and expertise. Patients express a great deal of trust in their surgical skills and clinical judgments.
Despite the competent clinical care, the patient experience suffers due to a range of administrative inefficiencies. Overbooking leading to extended wait times, scheduling errors, and lack of professional communication are common complaints.
The office staff and reception, more specifically, receive criticism for their inability to effectively manage appointments and address patient concerns — a factor that detracts significantly from the overall experience.
Phone communications with the institute often result in long hold times, leading to additional frustration among patients. Some also report a dismissive and curt demeanor from the customer service personnel.
Some patients have voiced concerns over billing practices, particularly with certain additional testing services not covered by insurance and hence leading to unexpected charges.