Pacific Eye Associates

2.7 (340)
2100 Webster St, Ste 214, San Francisco, CA, 94115
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Pacific Eye Associates Reviews

Pacific Eye Associates Aggregate Rating

based on 340 reviews from around the web

Most Common Trends in Pacific Eye Associates Reviews

Unsatisfactory surgical results
Dubious billing practices
Subpar customer service
Positive experiences with certain doctors

Patients are talking about:

  • Instances of high and unexpected charges have raised concerns about transparency in the practice’s billing procedures. Patients have criticized the practice for not being upfront about costs, particularly for surgeries, which has left them with unscheduled expenses.
  • Patients have reported dissatisfaction with surgical outcomes, indicating worsened vision and non-alleviation of conditions after surgical procedures such as cataract and blepharoplasty.
  • The customer service at Pacific Eye Associates has been negatively reviewed, with complaints about rude and dismissive staff, including opticians and front desk officers. This has led to perceptions of the practice as unprofessional.
  • Despite the negative feedback, some positives have been noted. Certain doctors within the practice have been praised for their friendly demeanor and competency. The optical boutique has also been commended for its wide variety of frames.

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Yelp Reviews

5 average Yelp Rating
Yelp user Jonathan F.
Jonathan F.

Polaris went above and beyond to make sure I had my glasses fixed, and this isn't a euphemism. This is one of the best customer service I've had. A stark... Read More

1 average Yelp Rating
Yelp user Eric S.
Eric S.

I went in for cataract surgery on one eye. Here's my experience so far. 1. Mystery billing: I went to Pacific Eye Associates and had a consultation. They... Read More

2 average Yelp Rating
Yelp user Brian L.
Brian L.

I and my wife come to Pacific Eye Associates (Dr. Jennifer Sung) for regular eye exams. To us the biggest complaint with this clinic is the excessive wait... Read More

Refractive Surgery Services

Custom LASIK

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