About Lake Land Eye
Lake Land Eye is a professional eye care provider that offers LASIK eye surgery to patients. They take a patient-centered approach to delivering high-quality eye care services. Lake Land Eye has received several awards for their exceptional services, including the Patient Satisfaction Award and the Angie's List Super Service Award.
Their LASIK eye surgery service is performed by experienced and skilled surgeons who use the latest technology to ensure optimal results. Patients can expect a individualized approach to their LASIK surgery, with the surgeon taking the time to address any concerns or questions that the patient may have.
Lake Land Eye also provides other eye care services, such as cataract surgery, glaucoma treatment, and eyeglass fittings. Their team of eye care professionals is committed to providing comprehensive care to patients, from routine eye exams to complex surgeries.
Lake Land Eye serves patients in several locations across Illinois, including Effingham, Mattoon, Charleston, and Salem. Patients can schedule a consultation with one of their eye care professionals to determine if LASIK surgery or another eye care service is right for them.
Lake Land Eye is a reliable and reputable provider of LASIK eye surgery and other eye care services. They prioritize patient satisfaction and use the latest technology and experienced surgeons to ensure the best possible outcomes for their patients.
Lake Land Eye Reviews
Lake Land Eye Aggregate Rating
Most Common Trends in Lake Land Eye Reviews
Patients are talking about:
- Surgeon competence and success rates: The surgeons at Lakeland Eye Clinic, particularly Drs. Dorset, Dunn, and Gill, have been praised for their successful outcomes in eye surgeries, including cataract and floater removal. Their professional demeanor and friendly bedside manner were often highlighted.
- Post-operative care: Multiple patients reported considerable improvements in their vision as a result of the surgeries performed at the clinic. However, there were a few patients who complained about lack of thorough examination and follow-up care.
- Customer service: While there were some positive remarks about staff professionalism and friendliness, other reviews criticized the staff for lack of professionalism, rude behavior, and inefficiencies in handling appointment schedules and insurance issues. Some patients also complained about the lack of respect for their privacy and time.
- Appointment scheduling and wait times: Long wait times, both for getting an appointment and at the clinic, have been a major area of concern. Some reviews suggested that the clinic was frequently overbooked, leading to long delays in seeing the doctor.
- Billing: There have been issues raised about billing errors and difficulty understanding what procedures were covered by patients' insurance. Some patients were charged for procedures they believed would be covered by their insurance.
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