Lake Land Eye

Patients are talking about:

• Surgeon competence and success rates: The surgeons at Lakeland Eye Clinic, particularly Drs. Dorset, Dunn, and Gill, have been praised for their successful outcomes in eye surgeries, including cataract and floater removal. Their professional demeanor and friendly bedside manner were often highlighted.
• Post-operative care: Multiple patients reported considerable improvements in their vision as a result of the surgeries performed at the clinic. However, there were a few patients who complained about lack of thorough examination and follow-up care.
• Customer service: While there were some positive remarks about staff professionalism and friendliness, other reviews criticized the staff for lack of professionalism, rude behavior, and inefficiencies in handling appointment schedules and insurance issues. Some patients also complained about the lack of respect for their privacy and time.
• Appointment scheduling and wait times: Long wait times, both for getting an appointment and at the clinic, have been a major area of concern. Some reviews suggested that the clinic was frequently overbooked, leading to long delays in seeing the doctor.
• Billing: There have been issues raised about billing errors and difficulty understanding what procedures were covered by patients' insurance. Some patients were charged for procedures they believed would be covered by their insurance.