Paul Phillips Eye & Surgery Center - Flemington | Top 5 Trends from 132 Reviews

About Paul Phillips Eye & Surgery Center - Flemington

Paul Phillips Eye & Surgery Center is a leading provider of LASIK and other eye care services in New Jersey. They have a dedication to understanding the needs and concerns of their patients and offer a full range of adult and pediatric eye care treatments. The experienced team of physicians specializes in diagnosing and treating corneal diseases, glaucoma, pediatric eye care, and vitreoretinal services, as well as offering cosmetic services such as BOTOX® and dermal fillers. Paul Phillips Eye & Surgery Center is equipped with modern ophthalmic diagnostic equipment and treatment technology to ensure the best possible outcomes for its patients.

One of the their featured services is LASIK, which is a popular surgical procedure for correcting vision problems. Paul Phillips Eye & Surgery Center offers LASIK consultations to determine if the procedure is right for each patient. Additionally, they offer cataract surgery and multifocal lens options, as well as treatments for glaucoma, diabetic retinopathy, and uveitis.

Paul Phillips Eye & Surgery Center has a team of highly qualified surgeons who specialize in different areas of eye care. For example, Dr. Paul Phillips is a cataract and refractive surgery specialist, while Dr. Angana Shah is a retina specialist. Dr. Jay M. Bernstein is a pediatric ophthalmologist, and Dr. Ravi Bakhru specializes in vitreoretinal services.

Paul Phillips Eye & Surgery Center serves patients in New Jersey and has locations in different areas of the state. Patients can contact Paul Phillips Eye & Surgery Center online to schedule an appointment or ask questions. Their website also provides resources for patients

Paul Phillips Eye & Surgery Center is a trusted provider of LASIK and other eye care services. With its experienced team of physicians and modern equipment, they maintain a commitment to providing the best possible care to its patients.

Paul Phillips Eye & Surgery Center - Flemington Reviews

Paul Phillips Eye & Surgery Center - Flemington Aggregate Rating

3.6

based on 132 reviews from around the web

Most Common Trends in Paul Phillips Eye & Surgery Center - Flemington Reviews

Skilled and dedicated surgeons

Successful cataract and macular degeneration treatments

Personal engagement and care from surgeons

Long wait times

Inefficient scheduling

Poor staff communication

Patients are talking about:

Patients revered the skills of surgeons Dr. Joan Lee and Dr. Paul Phillips, citing their expertise, honesty, professionalism, and ability to make patients feel comfortable. Their definitive treatments, particularly for cataract and macular degeneration, have yielded numerous successful outcomes.
The surgeons' personal engagement and dedication stand out. Several patients mentioned the doctors' personal follow-ups, their proactive approach to answering questions, and their supportive demeanor, which made patients feel at ease and well taken care of.
However, significant operational issues have been brought up repeatedly. The clinic suffers from long wait times, regularly pushing appointment schedules back by an hour or more. Patients feel disrespected by this recurring issue.
The clinic's patient scheduling system has been criticized for being inefficient, leading to overbooked appointments that contribute to the long wait times. This creates a hostile environment for patients who are already dealing with potential health issues.
Communication problems, both among the staff and towards patients, also stand out. Staff members are often reported to be unavailable or fail to respond to calls and messages. Lack of inter-staff coordination contributes to the long wait times and general confusion in the clinic.