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Katzen Eye Group

4.5 (2119)
1209 York Rd, Timonium, MD, 21093
Special Offer: Up to $500 Off LASIK
Katzen Eye Group

About Katzen Eye Group

Katzen Eye Group is a well-established provider in the field of LASIK eye surgery, offering advanced custom LASIK technology in the United States. Katzen Eye Group is equipped with the WaveLight® Refractive Suite and the Wavelight®EX500 - an excimer laser responsible for reshaping the cornea. This advanced technology allows for personalized, precise treatment plans that are followed by the laser over 1000 times per second, ensuring perfect placement even if the patient's eye moves during the surgery.

Innovation is at the heart of Katzen Eye Group's approach to LASIK. They offer the latest evolution in LASIK technology, known as Contoura® Vision or topography-guided LASIK. This advanced method corrects the eye’s shape and microscopic imperfections on the corneal surface, known as higher-order aberrations. The Topolyzer® Vario diagnostic system is used by Katzen Eye Group's surgeons to capture over 22,000 data points on the patient's cornea, creating an individualized treatment plan for each eye.

With offices in Lutherville, Towson, Mercy Medical Center, Rosedale, Bel Air, Parkton, Reisterstown, Owings Mills, and at their Dulaney Eye Institute Surgery Center, Katzen Eye Group serves a wide geographic area. Their commitment to quality care and personalized treatment options sets them apart as a provider of choice for those considering LASIK surgery. The practice's focus on utilizing advanced technology and its history of pioneering in the field offers patients a high level of confidence in achieving their vision correction goals with Katzen Eye Group.

Katzen Eye Group Reviews

Katzen Eye Group Aggregate Rating

4.5
based on 2119 reviews from around the web

Most Common Trends in Katzen Eye Group Reviews

Skilled and thorough doctors
Issues with scheduling and waiting times
Unresponsive optical department
Billing system complaints
Poor customer service

Patients are talking about:

  • The clinical competence of Katzen's doctors has been consistently acknowledged by patients. They are praised for being thorough, professional and for providing quality eye care services.
  • Organizational inefficiencies are a marked concern among the patients. They report frequent long waits, both for appointments and during in-office visits, suggesting a need for improved scheduling and time management.
  • The performance of the optical department has been singled out for criticism by multiple patients. Though they appreciate the selection on offer, slow response times, prolonged waiting periods for glasses delivery and errors in orders have led to dissatisfaction.
  • Billing practices at Katzen Eye Group have been called into question. Unexpected additional bills, unclear pricing, and lack of response to billing queries are common grievances raised by patients.
  • Customer service, particularly that of front desk staff, has been criticized. Reports of rudeness, lack of responsiveness and failure to effectively handle complaints are prevalent, suggesting a need for improved customer relations practices.

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Yelp Reviews

5 average Yelp Rating
Yelp user Raymond D.
Raymond D.

If you have proof of Medicare or other health insurance, these people will treat you like royalty. Read More

1 average Yelp Rating
Deborah W.

I had a scheduled appointment in 2022. When I arrived on time, the front desk was overwhelmed and I waited over 30 minutes to be seen. I told the... Read More

4 average Yelp Rating
Yelp user Mollie W.
Mollie W.

Good service by Destiney G today at the counter. I actually stopped in instead of calling because I had a few requests. Destiney was able to schedule an... Read More

Map of Katzen Eye Group

Refractive Surgery Services

LASIK
Custom LASIK
Photorefractive Keratectomy (PRK)
Refractive Lens Exchange (RLE)

Hours

Mon
8:00am - 4:00pm
Tue
8:00am - 4:00pm
Wed
8:00am - 4:00pm
Thu
8:00am - 4:00pm
Fri
8:00am - 4:00pm
Sat
Closed
Sun
Closed

Pricing

Discounts
Yes

Social Media