Katzen Eye Group

Patients are talking about:

• The clinical competence of Katzen's doctors has been consistently acknowledged by patients. They are praised for being thorough, professional and for providing quality eye care services.
• Organizational inefficiencies are a marked concern among the patients. They report frequent long waits, both for appointments and during in-office visits, suggesting a need for improved scheduling and time management.
• The performance of the optical department has been singled out for criticism by multiple patients. Though they appreciate the selection on offer, slow response times, prolonged waiting periods for glasses delivery and errors in orders have led to dissatisfaction.
• Billing practices at Katzen Eye Group have been called into question. Unexpected additional bills, unclear pricing, and lack of response to billing queries are common grievances raised by patients.
• Customer service, particularly that of front desk staff, has been criticized. Reports of rudeness, lack of responsiveness and failure to effectively handle complaints are prevalent, suggesting a need for improved customer relations practices.